Privacy Policy

At Straqa Limited (“Straqa,” “we,” “our,” or “us”), we are committed to safeguarding your personal data. This Privacy Policy explains how we collect, use, store, share, and protect information about users (“you” or “your”) when you engage with our platforms and services.

By accessing or using any part of the Straqa platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

1. Information We Collect

• Personal Info: Name, email, phone, DOB, gender, ID docs, etc.
• Service-Specific: Ticketing, health data, ride history, etc.
• Automatic: IP, device type, location, logs, etc.
• Payment: Secure third-party payment info (not card details).

2. How We Use Your Information

• Account registration and management
• Transaction processing
• Customer support and communications
• Platform improvement and security
• Legal compliance

3. Legal Basis for Processing

We rely on consent, contractual necessity, legal obligation, and legitimate interest.

4. Sharing and Disclosure

Data is shared only with necessary third parties under strict contracts, including event or transport partners, authorities, and legal entities during business transactions.

5. Cookies and Tracking

Cookies help us improve functionality and personalize your experience. You may disable them in browser settings.

6. Data Security

Measures include encryption, 2FA, secure servers, access controls, and regular audits.

7. Data Retention

Data is retained as necessary per service type, legal requirements, or until deleted by request.

8. International Transfers

We comply with NDPR, GDPR, and use mechanisms like SCCs for lawful transfers.

9. Your Rights

• Access, rectification, and erasure
• Data portability
• Objection or withdrawal of consent

Email requests to support@straqa.com

10. Children’s Privacy

No data is knowingly collected from children under 13. Any such data will be deleted immediately.

11. External Links

We are not responsible for third-party privacy practices. Please review their policies separately.

12. Policy Changes

Updates will be posted with a new effective date. Major changes will be notified via email or app.

13. Contact Us

Straqa Technologies
Email: support@straqa.com
Phone: +234 905 155 5542
Address: 16/18 Chief Nsirim Road , Off Ikwerre Road, Rumueme, Port Harcourt, Rivers state, Nigeria.